Job Information
MicroVention, Inc. Customer Service Representative, Export in France
12217BR
Title:
Customer Service Representative, Export
Job Description:
Assist in managing the customer service function to ensure outstanding customer service levels. Job duties:
Effectively process Export customer orders using the Customer Service module of MicroVention ERP.
Maintain customer account records and order history files.
Assist with managing consignment agreements and tender agreements, if applicable.
Monitor and verify consignment and boot stock.
Monitor inventory to fulfill customer orders and backorders.
Manage customer complaints and RGAs in collaboration with US CS and QA departments.
Manage product returns in collaboration with European warehouse.
Provide assistance to customers, sales personnel, distributors and other outside entities regarding product availability, distribution of sales collateral, etc., as applicable.
Monitor inquiries from customers, sales personnel, distributors (as applicable) and distribute the inquiry to the appropriate person for disposition.
Provide sales reports to sales personnel upon request.
Comply with applicable Laws and Regulations, adhere to Quality Management System processes and requirements as well as demonstrate Ethics and Integrity in all matters and at all levels throughout the organization.
Perform additional duties as assigned.
Auto req ID:
12217BR
Location:
France
Department Name:
432-France
Qualifications:
Prior experience in customer service activities.
Proficient computer skills including MS Word, Excel, Outlook, and Teams.
Able to handle multiple tasks at one time.
Sensitive to prompt completion of tasks.
Focus on outstanding customer satisfaction.
Knowledge of and ability to complete order entry procedures, basic accounting, and sales reporting.
Excellent written and verbal communication skills; very personable with good phone etiquette. ]
Professional local language skills.
Desired Qualifications
Experience in high tech or medical device industry.
Experience interfacing with a direct sales organization.
High school diploma and/or a bachelor’s degree.
Fluent in speaking English.
External-Facing Title:
Customer Service Representative, Export
Posting Country:
Outside US
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.